Patient Service Representative

3 days ago

Wautoma, Wisconsin, United States ThedaCare Full time

About ThedaCare

ThedaCare is a healthcare system that is changing the face of care and well-being in our community. We are inspired to reinvent healthcare by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do.

Job Summary

The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience.

Key Responsibilities

  • Interacts and communicates with internal and external customers to enhance the customer experience.
  • Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
  • Schedules patients following established policies and procedures to ensure accuracy.
  • Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
  • Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
  • Facilitates the flow of patient forms, patient letters, and data per department needs.
  • Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
  • Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.

Qualifications

  • High School diploma or GED preferred
  • Must be 18 years of age
  • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

Work Environment

  • Normally works in climate controlled office environment
  • Frequent sitting with movement throughout office space
  • Occasional contact with aggressive and or combative customers
  • Use of computers throughout the work day
  • Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

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