Healthcare Customer Service Specialist
2 weeks ago
Why Choose ThedaCare?
At ThedaCare, we are committed to transforming healthcare by fostering a culture of exceptional service and support. Our mission is to empower individuals to take charge of their health while providing outstanding care to our communities.
About the Role:
The Patient Service Representative is responsible for performing essential administrative tasks that enhance the patient experience. This role involves close collaboration with patients and healthcare providers to ensure seamless operations and exceptional service delivery.
Key Responsibilities:
- Engage with both internal and external stakeholders to elevate the overall customer experience.
- Gather and input demographic, clinical, billing, and insurance details from patients or their representatives to streamline processes.
- Schedule patient appointments in accordance with established protocols to maintain accuracy.
- Proactively address scheduling challenges to meet the needs of patients and healthcare providers.
- Manage patient records and information efficiently using modern technology to support timely care.
- Facilitate the distribution of patient documentation and data as required by departmental operations.
- Recognize when to escalate issues to appropriate departments for resolution.
- Adhere to legal and ethical standards to protect patient confidentiality and sensitive information.
Qualifications:
- High School diploma or GED is preferred.
- Must be at least 18 years old.
Physical Requirements:
- Ability to perform physical tasks such as standing, walking, bending, and lifting up to 25 pounds without assistance.
- Exposure to bloodborne pathogens may occur while fulfilling job responsibilities.
Work Environment:
- Typically operates in a climate-controlled office setting.
- Frequent movement within the office space, with regular use of computers.
- Occasional interaction with challenging customers.
- Repetitive hand and wrist motions due to computer usage.
Shift Details:
This position requires flexibility in scheduling to cover various needs, including potential weekend shifts.
Location:
Position may involve varying locations based on operational requirements.
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