Circulation Department Manager
4 days ago
We are seeking a highly skilled and experienced professional to serve as the Circulation Department Manager at the County of Chester. This is a full-time, exempt position responsible for overseeing the daily operations of the Circulation Department, providing quality customer service, and ensuring the timely and accurate circulation of library materials.
Key Responsibilities- Plan and manage resources to provide quality customer service and the smooth, accurate flow of library materials to and from customers.
- Develop and evaluate circulation operating procedures to improve service and efficiency.
- Use current Circulation ILS software at an advanced level to process returned materials and reserves, print notices, create reports, and create and manage patron accounts.
- Hire, train, and manage Circulation Library Assistants, including creating and reviewing performance objectives and completing annual evaluations.
- Provide front-line customer service support and assistance to department staff members, including correspondence with patrons about general account issues, complaints, and grievances.
- Handle all customer service interactions and stressful situations in a manner that promotes the positive public service image of the library.
- Fulfill state and library continuing education requirements.
- Stay current with County and library policy updates and perform duties and provide service in compliance with County and library policies and procedures.
- Know and execute library emergency and incident response protocols and serve as a Library Person-in-Charge as assigned.
- Bachelor's degree from an accredited college or university, or equivalent combination of education and experience.
- Three years of job-related experience.
- Broad knowledge of public library service and operating principles.
- Excellent communication and customer service skills.
- Strong verbal and written communication skills.
- Ability to interpret library policy and procedures to public and staff.
- Strong problem-solving skills.
- Accurate and detail-oriented with outstanding organizational skills.
- Knowledge of public library service and operating principles.
- Ability to work in a fast-paced environment with strong computer skills.
- Ability to work effectively with people from diverse backgrounds.
- Ability to work alone or as part of a team.
- Three years of supervisory experience.
- Knowledge of Library and Chester County policies and procedures.
- Knowledge of child labor law requirements regarding permissible hours and schedules and work permits.
- Familiarity with the ALA Library Bill of Rights and Freedom to View statements.
The County of Chester offers comprehensive benefits to our employees, including a competitive salary, full County benefits, and a supportive work environment.
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