Circulation Department Manager

4 days ago


Chester, Pennsylvania, United States County of Chester Full time
Job Summary

We are seeking a highly skilled and experienced professional to serve as the Circulation Department Manager at the County of Chester. This is a full-time, exempt position responsible for overseeing the daily operations of the Circulation Department, providing quality customer service, and ensuring the timely and accurate circulation of library materials.

Key Responsibilities
  • Plan and manage resources to provide quality customer service and the smooth, accurate flow of library materials to and from customers.
  • Develop and evaluate circulation operating procedures to improve service and efficiency.
  • Use current Circulation ILS software at an advanced level to process returned materials and reserves, print notices, create reports, and create and manage patron accounts.
  • Hire, train, and manage Circulation Library Assistants, including creating and reviewing performance objectives and completing annual evaluations.
  • Provide front-line customer service support and assistance to department staff members, including correspondence with patrons about general account issues, complaints, and grievances.
  • Handle all customer service interactions and stressful situations in a manner that promotes the positive public service image of the library.
  • Fulfill state and library continuing education requirements.
  • Stay current with County and library policy updates and perform duties and provide service in compliance with County and library policies and procedures.
  • Know and execute library emergency and incident response protocols and serve as a Library Person-in-Charge as assigned.
Requirements
  • Bachelor's degree from an accredited college or university, or equivalent combination of education and experience.
  • Three years of job-related experience.
  • Broad knowledge of public library service and operating principles.
  • Excellent communication and customer service skills.
  • Strong verbal and written communication skills.
  • Ability to interpret library policy and procedures to public and staff.
  • Strong problem-solving skills.
  • Accurate and detail-oriented with outstanding organizational skills.
  • Knowledge of public library service and operating principles.
  • Ability to work in a fast-paced environment with strong computer skills.
  • Ability to work effectively with people from diverse backgrounds.
  • Ability to work alone or as part of a team.
Preferred Qualifications
  • Three years of supervisory experience.
  • Knowledge of Library and Chester County policies and procedures.
  • Knowledge of child labor law requirements regarding permissible hours and schedules and work permits.
  • Familiarity with the ALA Library Bill of Rights and Freedom to View statements.
What We Offer

The County of Chester offers comprehensive benefits to our employees, including a competitive salary, full County benefits, and a supportive work environment.



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