Circulation Department Manager

2 months ago


Chester, Pennsylvania, United States County of Chester Full time
Job Summary

We are seeking a highly skilled and experienced Circulation Department Manager to oversee the daily operations of our Circulation Department. As a key member of our management team, you will be responsible for providing exceptional customer service, ensuring the timely and accurate circulation of library materials, and managing a team of staff members.

Key Responsibilities
  • Plan and manage resources to ensure efficient and effective department operations
  • Develop and evaluate circulation operating procedures to improve service and efficiency
  • Use advanced-level Circulation ILS software to process returned materials, create reports, and manage patron accounts
  • Hire, train, and manage Circulation Library Assistants, including creating performance objectives and conducting annual evaluations
  • Provide front-line customer service support and assistance to department staff members
  • Handle customer service interactions and stressful situations in a manner that promotes a positive public service image
  • Stay current with County and library policy updates and perform duties in compliance with policies and procedures
Requirements
  • Bachelor's degree from an accredited college or university, or equivalent combination of education and experience
  • Three years of job-related experience, including supervisory experience
  • Excellent communication and customer service skills
  • Strong problem-solving skills and ability to interpret library policy and procedures
  • Ability to work in a fast-paced environment with strong computer skills
Preferred Qualifications
  • Three years of supervisory experience
  • Knowledge of Library and Chester County policies and procedures
  • Knowledge of child labor law requirements and permissible hours and schedules
What We Offer

The County of Chester offers comprehensive benefits to our employees, including competitive salary, full County benefits, and a dynamic work environment.



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