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Senior Front Desk Hospitality Agent

2 months ago

Boston, Massachusetts, United States Sonder Holdings, Inc. Full time
About Sonder

Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.

The Role

We are seeking a Senior Front Desk Hospitality Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest interactions with professionalism and care, and working collaboratively with our team to create a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Provide exceptional service to our guests, responding to their needs and resolving any issues that may arise.
  • Work collaboratively with our team to create a seamless and enjoyable experience for our guests.
  • Handle guest interactions with professionalism and care, using effective communication skills to resolve any issues that may arise.
  • Assist with training and mentorship of Front Desk Hospitality Agents.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.
  • Support multiple Sonder properties throughout the local market, as required.
Requirements
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Personable, service-minded, and positive, with excellent communication skills.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented, with the ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
About Us

Sonder Holdings, Inc. is a hospitality company that is committed to creating a workplace where employees can thrive. We believe in extending hospitality to all, and we are dedicated to creating a diverse, equitable, and inclusive workplace aligned with the communities we serve.