Guest Services Agent
4 weeks ago
At Restaurant Associates, we are seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Check guests in and out of the hotel, ensuring accurate and efficient processing of room assignments and payments.
- Resolve guest challenges and concerns in a professional and courteous manner, escalating issues to management as needed.
- Provide guests with information about hotel services, amenities, and promotions, and make recommendations to enhance their stay.
- Process payments, handle cash and credit transactions, and maintain accurate records of guest transactions.
- Assist with emergency situations, such as room fires or medical emergencies, and respond to guest requests in a timely and professional manner.
- High school diploma or equivalent required; prior experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic math skills and ability to handle cash and credit transactions accurately.
- Competitive hourly rate and opportunities for advancement.
- Comprehensive training program to develop your skills and knowledge.
- Opportunities for professional growth and development within the company.
- Discounts on food and beverages at our restaurants and cafes.
Restaurant Associates is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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