Front Desk Agent

1 month ago


Boston, Massachusetts, United States HEI Hotels & Resorts Full time
Job Title: On-Call Front Desk Agent

We are seeking a highly motivated and customer-focused On-Call Front Desk Agent to join our team at HEI Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of professionalism in a fast-paced environment.

Responsibilities:
  • Greet guests with a warm and welcoming smile, ensuring a positive first impression of our hotel.
  • Process guest arrivals and departures efficiently, handling check-in and check-out procedures with accuracy and attention to detail.
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest room assignments, ensuring that guests are accommodated in the room type they have requested.
  • Process payments and handle cash, credit card transactions, and other forms of payment with accuracy and attention to detail.
  • Communicate effectively with guests, colleagues, and management, using clear and concise language to resolve issues and provide information.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring that you are equipped to provide exceptional guest service.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with accuracy and attention to detail.
  • Basic math skills, with the ability to handle cash, credit card transactions, and other forms of payment accurately.
  • Ability to stand for long periods, move throughout the front office, and perform essential job functions with minimal breaks.
Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including competitive pay, paid time off, and opportunities for career advancement. We are committed to providing a positive and supportive work environment, where our associates can grow and develop their skills and knowledge.

We are an equal opportunity employer, committed to building a diverse and inclusive workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



  • Boston, Massachusetts, United States AccorHotel Full time

    Job Title: Front Desk AgentAt AccorHotel, we are seeking a skilled and courteous Front Desk Agent to join our team.The successful candidate will be responsible for welcoming and registering guests, presenting statements, and collecting payment for departing guests.They will also communicate with housekeeping, maintenance, and guest services to fulfill guest...


  • Boston, Massachusetts, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Newbury Boston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Provide warm and welcoming greetings to all...


  • Boston, Massachusetts, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Newbury Boston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Provide attentive and courteous service to...


  • Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryAs a Front Desk Agent at Club Quarters, you will be responsible for providing exceptional customer service to all guests while handling the front desk's responsibilities and other duties as requested by the Senior Guest Service Manager. This is a full-time position with flexible scheduling, requiring the ability to work AM, PM, overnight shifts,...


  • Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences to our guests. At IHG, we're committed to creating a culture that's inclusive, diverse, and empowering.Job OverviewWe're seeking a highly skilled and customer-focused Front Desk Agent to join our team at the InterContinental Boston. As a Front Desk Agent,...

  • Front Desk Agent

    3 weeks ago


    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global luxury hotel brand with a passion for sharing our international know-how and cultural wisdom in truly impressive surroundings.Our story began in the 1940s, and since then, we've been pioneering international travel and creating inspiring experiences for those seeking a richer perspective on the world.Your Day-to-DayAs a Front Desk...


  • Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryAs a Front Desk Agent at Club Quarters, you will be responsible for providing exceptional customer service to all guests while handling the front desk's responsibilities and other duties as requested by the Senior Guest Service Manager. This is a full-time position with flexible scheduling.Key Responsibilities Provide professional and efficient...


  • Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Club Quarters. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide professional and efficient...


  • Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...

  • Front Desk Ambassador

    3 weeks ago


    Boston, Massachusetts, United States The Newbury Boston Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities Greet and welcome all guests approaching the Front Desk. Follow all standards required by the Forbes Five Star service, including using guest...


  • Boston, Massachusetts, United States Accor Full time

    The Front Desk Agent is a key member of our hospitality team, responsible for welcoming and registering guests, presenting statements, and collecting payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.Our ideal candidate will have a minimum of 1-2 years' experience in a luxury...

  • Front Desk Manager

    3 weeks ago


    Boston, Massachusetts, United States Poshtel Hotels LLC Full time

    **About the Role:**We are seeking a skilled and experienced Front Desk Manager to join our team at Poshtel Hotels LLC. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of the front desk area, ensuring exceptional guest experiences, and maintaining high-quality service delivery.**Key...

  • Front Desk Manager

    4 weeks ago


    Boston, Massachusetts, United States Marriott Full time

    Job SummaryAs a Front Desk Manager at Marriott, you will be responsible for leading and assisting with the successful completion of daily shift requirements. You will be the face of the hotel, ensuring guest satisfaction and achieving operating budget goals.Key ResponsibilitiesSupport the management of the front desk team, utilizing interpersonal and...


  • Boston, Massachusetts, United States MASHPOINT LLC Full time

    Job Title: Front Desk CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at MASHPOINT LLC. As a Front Desk Coordinator, you will be responsible for providing exceptional customer service, greeting customers, and routing calls to the appropriate departments.Key Responsibilities: Provide...


  • Boston, Massachusetts, United States RAFFLES Full time

    Job OverviewThe Front Desk Agent plays a pivotal role in delivering exceptional guest experiences at Raffles Boston. This position requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesWelcome and register guests, ensuring a seamless check-in process.Process...


  • Boston, Massachusetts, United States AirSculpt Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at AirSculpt. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing patient appointments, and maintaining accurate medical records.Key ResponsibilitiesWelcome patients to the practice and ensure a...

  • Front Desk Associate

    2 weeks ago


    Boston, Massachusetts, United States Marriott International, Inc Full time

    Job SummaryAs a Front Desk Agent at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers. Your primary duties will include organizing and confirming guest check-ins and check-outs, processing room reservations and requests, and securing payment. You will also be...


  • Boston, Massachusetts, United States AirSculpt Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at AirSculpt. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for all visitors to our practice.Main ResponsibilitiesWelcome patients to the practice and provide a warm...

  • Front Desk Associate

    2 weeks ago


    Boston, Massachusetts, United States Compass Group USA Full time

    Job Summary:As a Front Desk Associate with Compass Group USA, you will be responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience throughout their stay. Your primary duties will include checking guests in and out, resolving any challenges they may encounter, and promoting hotel services and amenities to...


  • Boston, Massachusetts, United States The Farrington Inn Full time

    Hotel Front Desk Staff Job DescriptionWe are seeking a highly motivated and energetic individual to join our team at The Farrington Inn as a Hotel Front Desk Staff member.Key Responsibilities:Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.Assist with housekeeping...