Front Desk Agent

4 weeks ago


Boston, Massachusetts, United States IHG Full time
About Us

We're a global luxury hotel brand with a passion for sharing our international know-how and cultural wisdom in truly impressive surroundings.

Our story began in the 1940s, and since then, we've been pioneering international travel and creating inspiring experiences for those seeking a richer perspective on the world.

Your Day-to-Day

As a Front Desk Agent, you'll be the face of our hotel, providing a warm and welcoming experience for our guests.

You'll be responsible for handling transactions, offering local insights, and anticipating every detail of a friction-free experience.

From checking guests in and out to handling cash and credit transactions, you'll be the trusted contact for all guests.

We're looking for someone who is charming, confident, and internationally-minded, with a thirst for travel, passion for culture, and appreciation for diversity.

What We Need from You
  • Excellent communication skills
  • Problem-solving skills to turn issues into opportunities
  • Fluency in the local language (English)
  • Literate and tech-savvy
  • Flexibility to work night, weekend, and holiday shifts
  • A high school diploma or equivalent
  • Experience in a front desk or guest service position (ideally 1 year)
What We Offer

We offer a competitive financial and benefits package, including medical, dental, vision, disability, and life insurance support, as well as a matching 401(k) plan.

Complimentary dry cleaning and employee meals are also available, along with hotel discounts worldwide and access to a wide variety of discount programs.

Most importantly, we'll give you the room to be yourself and become part of the global IHG family.

Equal Opportunity Employer

We're proud to be an equal opportunity employer, providing equal employment opportunities to all applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.



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