Technical Support Expert
3 weeks ago
We're looking for a skilled Technical Support Expert to join our team The estimated salary for this role is $30-$40 per hour.
About the Job:In this position, you'll provide technical assistance to customers, resolving issues and ensuring exceptional service. You'll work closely with the team to develop deep expertise in the product and support processes.
To succeed in this role, you'll need strong understanding of computer hardware, networking, and software troubleshooting. Bonus points if you have experience troubleshooting Android systems or familiarity with POS systems.
As a Technical Support Expert, you'll be responsible for:
- Providing first-line technical support for merchant issues.
- Investigating and resolving complex technical issues.
- Collaborating with the team to create playbooks for troubleshooting and triaging new issues.
- Comprehensive healthcare coverage (medical, dental, and vision plans).
- Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
- 401(k)-retirement savings.
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