Technical Network Support Expert
1 day ago
At Cloudflare, we're passionate about building a better Internet. We believe that everyone deserves access to fast, secure, and reliable online experiences, regardless of where they live or what device they use.
As a Technical Customer Support Engineer, you'll play a critical role in helping us achieve this mission by providing exceptional technical support to our customers and collaborating with our Technical Operations team to ensure the smooth operation of our global distributed network.
Key Responsibilities:
- Provide high-quality technical support to customers via various channels, including email, phone, and chat.
- Analyze and troubleshoot complex technical issues related to DNS, SSL, and other networking protocols.
- Collaborate with the Technical Operations team to identify and resolve system-wide issues.
- Stay up-to-date with industry developments and emerging trends in cloud-based technologies.
Requirements:
- Minimum 2 years of experience in technical customer support, preferably in a cloud-based or network-related field.
- Strong understanding of DNS, SSL, and other networking protocols.
- Excellent problem-solving skills, with the ability to analyze complex technical issues.
- Effective communication and interpersonal skills, with the ability to work with diverse teams and stakeholders.
Salary Estimate: $80,000 - $110,000 per year, depending on experience.
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