Technical Solutions Expert
3 weeks ago
Pendo's Technical Account Managers play a pivotal role in ensuring customers derive maximum value from our platform. By providing proactive, strategic, and technical guidance, they empower customers to achieve their business objectives.
As a Technical Solutions Expert at Pendo, you will collaborate with enterprise, strategic, and at-risk customers as a trusted advisor, leveraging our platform to drive business outcomes. Partnering with us ensures the execution of current and future goals, accelerating return on investment and expansion.
Key Responsibilities- Develop and manage a book of business for customers who have purchased TAM Service
- Stay up-to-date with all Pendo Products and services
- Foster strong customer relationships at all levels, driving loyalty and retention
- BUILD STRONG INTERNAL RELATIONSHIPS WITH CROSS-FUNCTIONAL TEAMS TO DELIVER CUSTOMER OUTCOMES
- Provide expert consulting on the Pendo product to deliver measurable customer results
- Increase ROI for assigned customers through targeted strategies
- Showcase the value of Pendo through effective communication and partnership
- At least 2 years of experience in technology implementation, technical consulting, or dedicated technical support
- 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
- Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
The estimated base salary range for this role is $92,000 - 115,000 per year, depending on location and qualifications. The expected salary ranges are based on paying competitively for our size and industry.
The locations listed below have specific salary ranges:
San Francisco Bay Area, CA: $92,000 - 115,000
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