Guest Services Representative

7 days ago


Atlanta, Georgia, United States CoSM Full time
About the Role

Cosm is seeking a highly motivated and customer-focused individual to join our Guest Services team as a Guest Services Representative. In this role, you will be responsible for delivering exceptional guest experiences, ensuring seamless interactions, and providing top-notch support to our fans.

Key Responsibilities
  • Provide warm and welcoming greetings to arriving guests, ensuring a positive first impression.
  • Assist with ticket sales, restocking retail items, and scanning tickets to ensure a smooth and efficient experience.
  • Thank departing guests, addressing any questions or concerns they may have, and ensuring their needs are met.
  • Answer telephone calls, respond to inquiries, and provide accurate information to guests.
  • Usher guests throughout the venue, ensuring a safe and enjoyable experience.
  • Assist with event setup and breakdown, maintaining a clean and organized environment.
  • Follow all Cosm policies and procedures, adhering to our Pillars of Service and employee handbook.
Requirements
  • Previous guest services and/or retail experience is preferred but not required.
  • Excellent communication and professional interpersonal skills are essential.
  • Must be fluent in English and able to write in basic English.
  • Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
  • Must be able to continuously stand, walk, and lift up to 10 pounds.
  • Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
  • Will be occasionally kneeling and lifting up to 50 pounds.
  • Will seldom be sitting, climbing, pushing, pulling, and lifting over 50 pounds.
About Cosm

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about delivering exceptional guest experiences and are looking for a dynamic and innovative company to join, we encourage you to apply for this exciting opportunity.



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