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Guest Service Representative

2 months ago

Atlanta, Georgia, United States Dimension Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Dimension Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Greet and register guests, assign rooms, and provide room keys and instructions as needed.
  • Guest Services: Answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions.
  • Room Availability and Guest Accounts: Maintain accurate records of room availability and guest accounts, and make, confirm, and cancel reservations as required.
  • Guest Billing and Payment: Compute guest bills, collect payment, and make change as necessary.
  • Mail and Message Handling: Date-stamp, sort, and rack incoming mail and messages, and transmit and receive messages using hotel equipment.
  • Hotel Credit Policies: Understand and enforce hotel credit policies, and account for all cash and make deposits in accordance with hotel and company policies.
  • Lead Responsibilities: In a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.
Benefits
  • Health Insurance: Comprehensive health insurance for full-time associates.
  • Retirement Savings: 401(k) plan for retirement savings.
  • Paid Vacation: Eligible for paid vacation after 90 days of service.
  • Flexible Sick Days: Flexible sick time for personal use after 90 days of service.
  • Free Meals: Free meals for associates, with a 20% meal discount at Marriott Restaurants.
  • Hotel Room Discount: Discounted hotel room rates at Marriott International and Dimension Hospitality-managed hotels.
  • Tuition Reimbursement: Tuition reimbursement program for career development.