Guest Services Representative

7 days ago


Atlanta, Georgia, United States Driftwood Hospitality Management Full time

Guest Services Representative

At Driftwood Hospitality Management, we pride ourselves on fostering a culture that encourages our team members to take initiative, be proactive, and contribute to the overall success of our properties through well-defined strategies and objectives. Our organization is recognized for its comprehensive approach to hospitality services, all while maintaining exceptional client service. Our workforce consists of the finest talent in the hospitality sector, ensuring excellence at every level.

Why You Will Appreciate This Role

As a Guest Services Representative, your responsibilities will include:

  • Creating a welcoming first impression for our guests and demonstrating a genuine passion for providing outstanding service.
  • Engaging with guests both in person and over the phone on a daily basis.
  • Resolving issues effectively, utilizing computer systems to manage guest check-ins and check-outs, and handling financial transactions with accuracy and confidence.

Key Qualifications

To excel in this position, you should possess:

  • Exceptional English communication skills, with the ability to read, write, and speak fluently.
  • Proficiency in using computers and various software applications.
  • A willingness to engage in continuous movement, standing for extended periods, and occasionally lifting or moving items weighing up to 20 pounds.

Employee Benefits

We offer a comprehensive benefits package that includes:

  • 401(k) plan
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room discounts
  • Employee food and beverage discounts

Diversity and Inclusion

Driftwood Hospitality Management is dedicated to creating a diverse and inclusive workplace. We are an equal opportunity employer, and qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.



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