Guest Services Representative
2 days ago
We are seeking a highly skilled Guest Services Representative to join our team at Blue Sky Hospitality Solutions. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Assist guests with arrival and departure, providing positive experiences and ensuring a smooth check-in and check-out process.
- Complete registration processes, inputting and retrieving information from our computer system, and confirming guest details in accordance with established guidelines.
- Collaborate with other hotel departments to provide an exceptional experience to each guest, ensuring seamless communication and coordination.
- Communicate pertinent guest information to designated departments, providing timely and accurate updates.
- Provide information about our hotel and local area, offering our full range of upscale hotel amenities and services.
- Maintain confidentiality of all guests and hotel information, ensuring the highest level of security and discretion.
- Exhibit attention to detail, ensuring the security of guest room access and maintaining accurate records.
- Document all guest requests, complaints, or problems, notifying designated departments for resolution.
- Handle cash and credit card transactions, processing guest accounts efficiently and accurately.
- Manage guest requests, inquiries, and complaints, ensuring follow-up and maintaining a high level of guest satisfaction.
- High school diploma or equivalent required, with a college degree preferred.
- Previous hotel Front Desk and Hilton brand experience is preferred.
- Ability to work a flexible schedule, including Weekday, Evenings, weekends, and holidays.
- Regular attendance and punctuality are essential to the successful performance of this position.
- Ability to establish and maintain effective working relationships with associates and guests.
- Command of the English language, both written and verbal.
- Ability to multi-task, prioritize, and provide excellent follow-up skills and customer service.
As a Guest Services Representative with Blue Sky Hospitality Solutions, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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