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Guest Services Representative

2 months ago

Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

We are looking for a motivated and customer-oriented hospitality front desk representative to enhance our guest services team. Your role will involve:

  • Welcoming guests and ensuring a smooth check-in and check-out process.
  • Managing reservations through various channels and addressing inquiries regarding guest needs, including room availability, amenities, and special requests.
  • Collaborating with the housekeeping team to confirm that accommodations are prepared for incoming guests.

Key Responsibilities:

  • Distributing room keys and assignments while accurately recording payment information.
  • Maintaining precise and current hotel guest account records.
  • Resolving customer complaints effectively and professionally.

Qualifications:

  • Exceptional interpersonal, organizational, and time management skills.
  • Preferred experience of at least one year in the hospitality sector, specifically in roles such as hotel front desk agent or guest service specialist.
  • High school diploma or equivalent qualification.
  • Proficient in handling phone inquiries and managing challenging situations.
  • Familiarity with Microsoft Office and reservation management systems is advantageous.