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Technical Operations Specialist

2 months ago

Meade, United States Mission Essential Full time

Position Title: Technical Operations Specialist

Company: Mission Essential Group, LLC (MEG)

Mission Essential Group, LLC (MEG) stands at the forefront of delivering Information Management solutions tailored for critical operational requirements. With a commitment to excellence, MEG fosters a supportive work culture and offers a comprehensive benefits package.

Key Responsibilities:

  • Deliver round-the-clock assistance for the Integrated Broadcast Service (IBS) framework
  • Engage with clients and technical teams to resolve system-related challenges
  • Evaluate system performance metrics and suggest enhancement strategies
  • Oversee system functionality and document any irregularities
  • Provide reports on Enterprise Reliability, Maintainability, and Availability metrics

Essential Qualifications:

  • Possession of a minimum TS/SCI clearance with a CI Polygraph
  • At least 1 year of experience in technical support roles
  • Familiarity with Joint Service intelligence systems is advantageous

Preferred Experience:

  • 2-3 years of experience in technical support
  • Experience in leading short-term projects involving external teams
  • Strong analytical capabilities and effective communication skills
  • Preference for candidates with adaptable work schedules