Parts Sales Consultant

2 weeks ago

San Martin, California, United States Peterson Full time
Make Your Impact Count.

At Peterson, we collaborate with our clients to shape the future. With a legacy spanning over 85 years, our team's contributions have significantly influenced the communities we inhabit, where we nurture our families and flourish. Peterson's heritage is evident in every facet of our surroundings. From infrastructure projects to emergency services, entertainment, and logistics; our presence is felt everywhere. At Peterson, your role transcends mere employment; it embodies a sense of purpose.

Our family-centric culture prioritizes safety, achievement, growth, and professional development. Recruiting and nurturing exceptional talent is vital to our ongoing success. We uphold high standards for a reason: our team embodies Peterson, our family, our brand, and our principles.

You too have high aspirations. You are highly driven, possess remarkable skills, and seek meaningful work. Peterson provides competitive compensation, comprehensive benefits, and opportunities for advancement within a family-owned and operated organization. It’s time to channel your expertise and enthusiasm into work that truly matters.

Position Overview

Peterson Cat is seeking a Parts Sales Consultant.

ROLE SUMMARY

The Parts Sales Consultant is tasked with delivering exceptional service to Peterson clients, including in-person, telephonic, and online inquiries by researching, pricing, sourcing, and ensuring timely follow-up.

KEY RESPONSIBILITIES

The following outlines the essential functions of this role, but does not limit the tasks that may be assigned. Management may allocate or reassign responsibilities as necessary. Key responsibilities include:
  • Delivering a "Customer First" experience through understanding client needs and surpassing their expectations.
  • Making valuable recommendations to clients regarding parts through proactive sales techniques.
  • Utilizing marketing initiatives with existing and potential clients to promote parts-related opportunities.
  • Fostering beneficial relationships with established clients while cultivating new business.
  • Maintaining comprehensive knowledge of company products, services, and parts, including their pricing structures.
  • Actively engaging as a user of the Five9 Call Center software.
  • Participating in all team meetings and discussions.
  • Supporting customer activation objectives.
  • Completing all necessary transaction documentation accurately and promptly.
  • Following up with clients regarding parts sourcing and estimated shipping dates for back-ordered items.
  • Researching, recommending, and providing pricing for parts to both external and internal clients as needed.
  • Keeping current reference materials updated to enhance company information databases.
  • Communicating client needs to the appropriate sales and support representatives.
  • Staying updated on all assigned training materials and requesting additional training as necessary.
  • Assisting in other departmental activities as directed by the supervisor.
  • Maintaining regular, punctual attendance.
QUALIFICATIONS

A high school diploma or equivalent (GED) is required, along with a minimum of three (3) years of experience in parts or sales, preferably within a heavy industrial context; or an equivalent combination of education and experience.

The compensation for this position is competitive and will be determined based on experience and education. Peterson Tractor Co. is dedicated to equal employment opportunities and affirmative action. We encourage applications from minorities, women, veterans, and individuals with disabilities. A drug screening and background check will be conducted as part of the hiring process.

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