Client Support Specialist

2 weeks ago

Racine, Wisconsin, United States CREE LIGHTING USA LLC Full time
Job Overview

Cree Lighting USA LLC is a leading innovator in the field of LED lighting solutions for various applications, including indoor, outdoor, and smart lighting. We are currently seeking a dedicated Customer Service Representative to enhance our e-conolight division, which focuses on direct-to-contractor e-commerce services. Our mission is to transform the purchasing experience for electrical contractors, builders, and homeowners by providing a seamless and efficient way to acquire high-quality LED fixtures and accessories.

As a values-driven organization, we prioritize the well-being and satisfaction of our employees. We offer a comprehensive benefits package aimed at supporting your health, happiness, and professional development.

Benefits Include:

  • Immediate Coverage: Access to premium medical, dental, and vision insurance from your first day.
  • Retirement Planning: Secure your future with our 401(k) plan, which includes a company match.
  • Onsite Medical Services: Benefit from convenient access to healthcare through our dedicated Nurse Practitioner.
  • Family Leave: Take the necessary time to bond with your new family member during this important life transition.
  • Fitness Support: Receive up to $325 annually for gym membership reimbursement to promote a healthy lifestyle.
  • Employee Support Program: Access free counseling and legal assistance through our Employee Assistance Program.
  • Educational Assistance: Pursue further education with up to $5,250 per year in tuition reimbursement.
  • Life and AD&D Insurance: Enjoy peace of mind with both basic and supplemental life insurance coverage.
  • Identity Protection: Safeguard your personal information with our comprehensive identity theft protection services.

If you are enthusiastic about delivering outstanding customer service in a dynamic environment, we invite you to explore the opportunity to become a Customer Service Representative within our e-conolight division.

Key Responsibilities:

  • Respond to customer inquiries and requests through various communication channels, ensuring accurate and helpful information is provided.
  • Handle questions related to shipping, order modifications, quotations, and general customer concerns with efficiency.
  • Maintain professionalism in all interactions, fostering positive relationships with clients.
  • Update customer records in our database accurately during and after each interaction.
  • Manage and resolve less complex customer complaints, ensuring timely solutions and customer satisfaction.

Qualifications:

  • High School Diploma required; Associate's or Bachelor's degree preferred.
  • Minimum of 2 years of customer service experience in a fast-paced setting.
  • Strong typing skills with a minimum speed of 30 words per minute.
  • Proven ability to manage customer inquiries from initiation to resolution.
  • Proficiency in Office 365 and familiarity with CRM systems is highly desirable.
  • Excellent verbal and written communication skills, emphasizing active listening and professionalism.
  • Experience in maintaining accurate customer records with attention to detail.
  • Ability to multitask while ensuring high levels of customer satisfaction.

Cree Lighting is committed to fostering a workplace culture that values diversity, inclusion, and belonging. We believe that a diverse workforce enhances our organization and we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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