Customer Service Operations Specialist
2 weeks ago
Customer Services Administrator at Frontier Agriculture
As a Customer Services Administrator, you will play a crucial role in ensuring customer satisfaction and operational efficiency. Your responsibilities will include:
- Effective Communication: You will be a confident and professional communicator, capable of engaging with customers and team members alike.
- Team Collaboration: Being self-motivated and flexible, you will thrive in a team environment, contributing positively to group dynamics.
- Technical Proficiency: Proficiency in Microsoft Word and Excel is essential for managing customer data and orders.
- Interpersonal Skills: Your ambition and tenacity will be complemented by excellent interpersonal skills, enabling you to build strong relationships.
- Independent Decision-Making: You will have the ability to work autonomously and make informed decisions that benefit the customer and the company.
- Written Communication: Strong written communication skills are necessary for documenting customer interactions and order details.
- Multi-tasking Ability: You will enjoy managing multiple tasks and working efficiently under tight deadlines.
- Adaptability: The ability to adapt to fast-changing business priorities and customer needs is crucial.
- Diversity Promotion: You will promote equality and diversity through positive interactions with all stakeholders.
- Customer Service Focus: A strong customer service orientation with exceptional relationship management skills is vital.
- Order Management: You will receive and accurately input customer orders through various channels.
- Detail Confirmation: Confirming details, pricing, and product requirements with customers will be part of your role.
- Stock Coordination: You will coordinate stock levels and deliveries with relevant teams.
- Issue Resolution: Resolving customer service issues promptly and professionally will be a key responsibility.
Benefits: Frontier Agriculture offers an attractive benefits package, including a contributory pension plan, salary exchange benefits, employee discounts, life assurance, holiday entitlement, employee assistance programme, and opportunities for professional development.
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