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Customer Service Specialist

2 months ago


North Andover, Massachusetts, United States FYZICAL Dizziness and Fall Prevention Center Full time
Job Overview

FYZICAL Dizziness and Fall Prevention Center is seeking a skilled Customer Service Specialist with exceptional communication abilities and a strong focus on client satisfaction.


Key Responsibilities
- Deliver outstanding customer service and assistance to clients.
- Employ effective questioning and listening techniques to enhance telephone interactions.
- Accurately document messages regarding appointment scheduling, cancellations, and relay clinical information to the appropriate healthcare provider.
- Possess a solid understanding of medical terminology and proficiency in Electronic Medical Records (EMR).
- Bilingual capabilities, particularly in Spanish, are highly desirable.


Work Schedule
- Full Time, Monday through Friday, with no weekend shifts.


Employee Benefits
- Paid Time Off
- Health Insurance
- Flexible Spending Account
- 401(k) Plan


Position Type:
- Available for both Full-Time and Part-Time roles.
- Compensation ranges from $18.00 to $19.00 per hour.