Customer Service Representative

3 weeks ago


Tullahoma, Tennessee, United States Ascend Federal Credit Union Full time

About Us:

Ascend Federal Credit Union is a leading financial institution in Middle Tennessee, serving over 260,000 members with a team of approximately 650 employees. Our commitment to our employees and members drives our success, and we strive to be the most loved credit union in our market.

What We Offer:

At Ascend Federal Credit Union, we offer rewarding career opportunities, competitive benefits, and a unique work culture that fosters collaboration and growth. Our employees are the face of the credit union, and their personal successes fuel the success of the team.

Job Summary:

We are seeking a Customer Service Representative - Basic to join our Contact Center team. In this role, you will provide exceptional service to our members, answering inbound calls, and resolving issues in a professional and courteous manner.

Responsibilities:

• Receive and respond to inbound calls from members, providing information and assistance on credit union services and products.
• Troubleshoot member issues and resolve problems in a timely and professional manner.
• Cross-sell credit union services and products to members, increasing their use of our services and building long-term relationships.
• Follow policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Assets Control (OFAC) to ensure compliance with current regulations.
• Process telephone requests for transfers, withdrawals, loan advances, and payments, including Payment by Phone from other institutions, web payments, and mail withdrawal checks to members.
• Verify member identity prior to releasing account information or performing account transactions.
• Report any problems to a Contact Center Manager.
• Perform other duties as required or assigned.

Qualifications:

• High school graduate or equivalent.
• Previous credit union experience, including teller duties, is preferred.
• Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and manage multiple projects and tasks.

Working at Ascend Federal Credit Union:

We are an Equal Opportunity Employer and offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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