Customer Service Representative

3 weeks ago


Tullahoma, Tennessee, United States Garnet River Full time

Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.

We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their E-Z Pass accounts. The Customer Service Representative will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is remote based out of a location that offers a great work-life balance.

Key Responsibilities:


• Answer all incoming phone calls from customers.


• Process all fax and email inquiries.


• Perform all assigned tasks as quickly and accurately as possible.


• Follow all established policies, procedures, and written/verbal instructions.


• Ensure all assigned issues are updated and resolved as efficiently and as quickly as possible.


• Answer all inquiries related to E-Z Pass accounts.

Requirements:


• High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center.


• Must possess a positive attitude.


• Must excel in a fast-paced environment.


• Able to work and respond in a high-volume situation.


• Willing to work extended hours.


• Ability to type 40 plus words per minute (WPM).


• Proficient in Microsoft Office

Pay Rate: $14.00

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)



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