IT Support Analyst

2 weeks ago


Dallas, Texas, United States Vaco Full time

Vaco is seeking a talented IT Support Analyst to become a part of a dynamic team. The ideal candidate will possess a wealth of experience in providing exceptional technical assistance and customer service.

Position Overview
This role involves delivering high-quality support to end users, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide comprehensive technical support for both on-site and remote users.
  • Manage and resolve various levels of support tickets, ensuring timely follow-up and resolution.
  • Support and troubleshoot Windows operating systems and associated software.
  • Administer and resolve issues related to O365, including Outlook, Teams, and printing solutions.
  • Assist with hardware and infrastructure support, including VoIP systems, printers, and conference room technology.
  • Administer Active Directory tasks such as user creation, group management, and password resets.
  • Utilize Azure for managing resources, virtual desktops, and single sign-on solutions.
  • Provide network support, troubleshooting LAN/WAN configurations, DNS, and DHCP.
  • Utilize endpoint management tools for device management and support.

Qualifications

  • Minimum of 6 years in technical support roles.
  • Proven experience with Windows OS and O365 administration.
  • Strong knowledge of Azure services and Active Directory.
  • Experience in network troubleshooting and configuration.
  • Familiarity with endpoint management solutions.

Diversity and Inclusion
Vaco is committed to fostering a diverse workplace and encourages individuals from all backgrounds to apply.

Equal Opportunity Employer
Vaco is an Equal Opportunity Employer and does not discriminate based on any protected characteristics.



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