Application Support Analyst

1 month ago

Dallas, Texas, United States Mill Creek Residential Full time
Welcome to Mill Creek We're glad you're here At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Applications Support Analyst is responsible for providing application administration and support to our systems, which encompass over 41,000 homes and are rapidly growing. As a member of the National Applications team, we support the applications utilized by our corporate departments in their day-to-day operations. This role involves providing support for real estate IT SaaS applications and addressing tickets from various business units, particularly in cases of complex issues or necessary configuration adjustments. Responsibilities include integration monitoring, data quality assurance efforts, and application support. This team member is primarily responsible for supporting specific applications as the subject matter expert. They are also required to undergo cross-training for new applications when necessary. Knowledge of multi-family and single-family applications is a plus. This includes but is not limited to, applications like Yardi Voyager, Yardi Elevate P2P, Vena, DealCloud, Workday, and Entrata.

Essential Functions/ResponsibilitiesSupports incoming queries by troubleshooting, responding to user requests and questions, researching and correcting application issues, and ensuring satisfactory resolution for end users.Responds to queries either through the internal ticket system, by email, over the phone, or in person as needed.Assist with internal system-to-system data integrations and ensure seamless data transfers between various applications. Additionally, assist in preexisting processes and workflows, including user access management and data transformation.Works with third-party vendors, contractors, and other business partners to support training, integrations, or application maintenance needs.Solve problems with application configurationsUnder moderate supervision, evaluates business requirements; performs process analysis of stakeholder activities to determine alternative business solutions or process improvement opportunities.Develops and maintains comprehensive documentation of business requirementsContributes to the development of project plans by documenting and monitoring tasks. Analyzes feasibility and other aspects of planned or potential projects.Creates and implements business operation standards and procedures. Assists in the development of methods and tools to track results.Assists the Learning and Development team with training manuals, examples, or job aids as needed.Provide support on mission-critical applications, which may require off-hours support as neededEducation and/or ExperienceBachelor's Degree with a preferred field of study in Information Systems or Computer Science or equivalent experienceExperience in Construction, Single Family, Multi-Family, and/or Commercial Property Management and/or AccountingExperience supporting Yardi Voyager and Yardi Elevate P2P, Vena, DealCloud, Workday, or EntrataExperience in customizing and integrating applications, preferably Real Estate applications, but comparable experience will be consideredAbout the Benefits of joining the Mill Creek TeamCompetitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, HolidaysMill Creek is an Equal Opportunity EmployerAre you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together

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