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Technical Support Analyst

2 months ago


Dallas, Texas, United States Altus Group Limited Full time

Altus Group Limited - Technical Support Analyst

Altus Group Limited stands at the forefront of technology solutions tailored for the global commercial real estate sector. We are on the lookout for a Technical Support Analyst to become an integral part of our innovative team. This position offers a competitive salary range and avenues for professional advancement. If you have a keen interest in data analytics and technology, we encourage you to explore your potential with us.

Position Overview:

We seek a proactive and meticulous individual to deliver technical assistance to end users and clients. The perfect candidate will possess experience with a real estate management platform and demonstrate robust administrative capabilities. Daily tasks will encompass diagnosing issues, upholding client service agreements, and offering best practice recommendations to clients.

Primary Responsibilities:

  • Assessing and resolving end user inquiries
  • Conducting system evaluations and providing best practice guidance
  • Managing client data migrations
  • Ensuring adherence to client service agreements
  • Overseeing client portfolios within their record-keeping system
  • Creating tailored training resources
  • Serving as a point of contact for both internal and external stakeholders
  • Assisting Senior Consultants with various projects

Essential Qualifications:

  • Proficient understanding of a Real Estate Management Platform
  • Previous experience in technical or software support
  • Capability to juggle multiple responsibilities with precision
  • Familiarity with property management systems is advantageous
  • Excellent communication skills and the ability to work autonomously
  • Collaborative team-oriented approach

What Altus Group Limited Provides:

  • Competitive compensation and recognition for performance
  • Opportunities for professional growth through the Altus Intelligence Academy
  • Flexible working arrangements with an emphasis on employee wellness

Altus Group Limited is dedicated to fostering an inclusive workplace where all employees feel appreciated and respected. We are an Equal Opportunity Employer and prioritize diversity within our organization. Join us in shaping the future of the commercial real estate landscape.