IT Product Management Specialist
3 days ago
We are seeking a highly skilled IT Product Manager to join our team at Charles Schwab. As a key member of our organization, you will be responsible for ensuring the seamless operation of our streaming trading platforms and associated admin applications.
Key Responsibilities- Monitor and resolve production issues affecting Active Trading products, including order routing, margin, trading path, market data, and API connectivity.
- Work with various business and technical teams to gather error reports, system performance degradation, and performance issues.
- Document and track production issues and their impact on application availability.
- Create and maintain requirements for upcoming development projects.
- Collaborate with internal and external teams to gather product requirements and implementation.
- Manage relationships with external vendors to facilitate needs, investigations, or requests across multiple domains.
- Assist development groups with prioritizing feature requests and defect tickets.
- Integrate repeated feedback requests into development requirements.
- Assist in releases by testing, creating release notes, and working with developers on tickets/fixes.
- Coordinate testing groups for upcoming releases and communicate with Workforce Management on potential impact on service levels.
- Perform user acceptance testing prior to releases.
- Collect and coordinate feedback from release testers for patches and releases.
- Help implement new features and products, including requirements gathering, release planning, and implementation details.
- Manage the TD Ameritrade Development lifecycle for Active Trader products, including ticket creation and collaboration with other App Dev teams.
- Coordinate with various teams on large-scale projects impacting Active Trader products.
- Perform functional and UAT testing on supported applications before and after releases.
- Serve as a subject matter expert for related applications under the Trader Support Portfolio.
- Ability to work outside business hours to ensure timely resolution of issues affecting Active Trader Products.
- Associate's Degree; Military education or experience may be considered in lieu of civilian requirements.
- 3-5 years of related product management experience.
- Demonstrated ability in sound decision-making, prioritization, and multi-tasking in a fast-paced high-risk environment.
- Ability to learn quickly, assume ownership, and provide direction on projects involving various functions.
- Familiarity with social media, web design, and advanced trading applications; proficient in Excel and PowerPoint.
- Ability to operate in an Agile development environment delivering complex functionality in an expedited manner.
- Strong understanding of the TD Ameritrade Change Process.
- Bachelor's Degree with concentration in Finance or Math.
- Excellent interpersonal and organizational skills.
- Series 3, 7, 63, 99 licenses.
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