IT Product Management Specialist

3 days ago


Chicago, Illinois, United States Charles Schwab Full time
About the Role

We are seeking a highly skilled IT Product Manager to join our team at Charles Schwab. As a key member of our organization, you will be responsible for ensuring the seamless operation of our streaming trading platforms and associated admin applications.

Key Responsibilities
  • Monitor and resolve production issues affecting Active Trading products, including order routing, margin, trading path, market data, and API connectivity.
  • Work with various business and technical teams to gather error reports, system performance degradation, and performance issues.
  • Document and track production issues and their impact on application availability.
  • Create and maintain requirements for upcoming development projects.
  • Collaborate with internal and external teams to gather product requirements and implementation.
  • Manage relationships with external vendors to facilitate needs, investigations, or requests across multiple domains.
  • Assist development groups with prioritizing feature requests and defect tickets.
  • Integrate repeated feedback requests into development requirements.
  • Assist in releases by testing, creating release notes, and working with developers on tickets/fixes.
  • Coordinate testing groups for upcoming releases and communicate with Workforce Management on potential impact on service levels.
  • Perform user acceptance testing prior to releases.
  • Collect and coordinate feedback from release testers for patches and releases.
  • Help implement new features and products, including requirements gathering, release planning, and implementation details.
  • Manage the TD Ameritrade Development lifecycle for Active Trader products, including ticket creation and collaboration with other App Dev teams.
  • Coordinate with various teams on large-scale projects impacting Active Trader products.
  • Perform functional and UAT testing on supported applications before and after releases.
  • Serve as a subject matter expert for related applications under the Trader Support Portfolio.
Requirements
  • Ability to work outside business hours to ensure timely resolution of issues affecting Active Trader Products.
  • Associate's Degree; Military education or experience may be considered in lieu of civilian requirements.
  • 3-5 years of related product management experience.
  • Demonstrated ability in sound decision-making, prioritization, and multi-tasking in a fast-paced high-risk environment.
  • Ability to learn quickly, assume ownership, and provide direction on projects involving various functions.
  • Familiarity with social media, web design, and advanced trading applications; proficient in Excel and PowerPoint.
  • Ability to operate in an Agile development environment delivering complex functionality in an expedited manner.
Preferred Qualifications
  • Strong understanding of the TD Ameritrade Change Process.
  • Bachelor's Degree with concentration in Finance or Math.
  • Excellent interpersonal and organizational skills.
  • Series 3, 7, 63, 99 licenses.


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