Service Operations Coordinator
2 weeks ago
Service Order Coordinator
About the Company: Cogent is a progressive organization located in the Midwest, dedicated to delivering innovative solutions in fluid processing. With a diverse portfolio of companies, Cogent caters to various sectors including industrial, municipal, commercial, and oil & gas, providing effective solutions. The company prides itself on employee ownership, with over 220 individuals collaboratively working towards a successful future.
Job Overview:
Cogent is seeking a dedicated Service Order Coordinator to enhance our operational efficiency. This role focuses on the coordination and scheduling of service tasks across multiple branches, playing a vital role in the company’s overall performance.
Core Values:
- Innovative thinkers who are eager to contribute
- Proactive employees who share insights and foster positive change
- Collaborative team members who seek meaningful engagement
- Dedicated individuals who strive for excellence
Primary Responsibilities:
- Timely preparation and distribution of service estimates
- Clarification of commitments made to clients by team members
- Acquisition of necessary parts, tools, and equipment for each project
- Coordination of service department activities to ensure effective project management
- Direct communication with clients regarding project details, timelines, and costs
- Building and maintaining strong relationships with both internal and external stakeholders
Qualifications:
- At least three years of experience in construction or project management
- Strong attention to detail with the ability to work independently or collaboratively
- Expertise in conflict resolution and customer service
- Proficient in prioritizing and executing projects
- Excellent verbal and written communication skills
- Familiarity with purchasing and sales strategies
Additional Insights:
- The position primarily involves office work, with some in-shop responsibilities
- Overtime may be required as needed
- Travel for training may be necessary
Who We Are:
Cogent is committed to providing state-of-the-art fluid processing solutions across various industries, aiming to foster healthy and thriving communities. Our focus on creativity and excellence distinguishes us in the marketplace.
Employee Benefits:
- Employee Stock Ownership Plan (ESOP)
- 401(k) with matching contributions
- Profit-sharing opportunities
- Comprehensive health, dental, vision, and life insurance
- Generous paid time off and holiday policies
We value hard work and a positive attitude, offering competitive compensation, employee ownership, extensive benefits, training, and opportunities for professional growth.
Equal Opportunity Employer: Cogent, Inc. is committed to diversity and inclusion, ensuring equal opportunities for all applicants.
Status: Full-Time, Non-Exempt
Category: Customer Service
Division: Cogent, Inc.
This position is currently open for applications.
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