Service Operations Coordinator

2 weeks ago


Tulsa, Oklahoma, United States Cogent Full time

Service Order Coordinator

About the Company: Cogent is a progressive organization located in the Midwest, dedicated to delivering innovative solutions in fluid processing. With a diverse portfolio of companies, Cogent caters to various sectors including industrial, municipal, commercial, and oil & gas, providing effective solutions. The company prides itself on employee ownership, with over 220 individuals collaboratively working towards a successful future.

Job Overview:

Cogent is seeking a dedicated Service Order Coordinator to enhance our operational efficiency. This role focuses on the coordination and scheduling of service tasks across multiple branches, playing a vital role in the company’s overall performance.

Core Values:

  • Innovative thinkers who are eager to contribute
  • Proactive employees who share insights and foster positive change
  • Collaborative team members who seek meaningful engagement
  • Dedicated individuals who strive for excellence

Primary Responsibilities:

  • Timely preparation and distribution of service estimates
  • Clarification of commitments made to clients by team members
  • Acquisition of necessary parts, tools, and equipment for each project
  • Coordination of service department activities to ensure effective project management
  • Direct communication with clients regarding project details, timelines, and costs
  • Building and maintaining strong relationships with both internal and external stakeholders

Qualifications:

  • At least three years of experience in construction or project management
  • Strong attention to detail with the ability to work independently or collaboratively
  • Expertise in conflict resolution and customer service
  • Proficient in prioritizing and executing projects
  • Excellent verbal and written communication skills
  • Familiarity with purchasing and sales strategies

Additional Insights:

  • The position primarily involves office work, with some in-shop responsibilities
  • Overtime may be required as needed
  • Travel for training may be necessary

Who We Are:

Cogent is committed to providing state-of-the-art fluid processing solutions across various industries, aiming to foster healthy and thriving communities. Our focus on creativity and excellence distinguishes us in the marketplace.

Employee Benefits:

  • Employee Stock Ownership Plan (ESOP)
  • 401(k) with matching contributions
  • Profit-sharing opportunities
  • Comprehensive health, dental, vision, and life insurance
  • Generous paid time off and holiday policies

We value hard work and a positive attitude, offering competitive compensation, employee ownership, extensive benefits, training, and opportunities for professional growth.

Equal Opportunity Employer: Cogent, Inc. is committed to diversity and inclusion, ensuring equal opportunities for all applicants.

Status: Full-Time, Non-Exempt

Category: Customer Service

Division: Cogent, Inc.

This position is currently open for applications.



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