Senior Patient Services Coordinator

1 week ago


Tulsa, Oklahoma, United States OU Medicine Full time
Position Title:
Senior Patient Services Coordinator

Department:
Cancer Services Administration

Job Overview:

The Senior Patient Services Coordinator plays a crucial role in managing the scheduling of both in-patient and out-patient appointments while providing essential administrative support to ensure the efficient operation of the healthcare facility.


Key Responsibilities:
  1. Appointment Management: Schedule patient appointments via phone or in-person interactions.
  2. Information Dissemination: Provide details regarding clinic operations to patients and their families.
  3. Patient Data Management: Collect and update demographic information for new and existing patients.
  4. Communication: Handle incoming calls and direct them to the appropriate personnel.
  5. Provider Scheduling: Prepare and input healthcare providers' schedules into the system.
  6. Multi-Service Coordination: Organize schedules for patients requiring multiple healthcare services.
  7. Patient Reception: Welcome patients upon arrival for their appointments.
  8. Payment Processing: Accept payments and issue receipts.
  9. Documentation: Review encounter forms for accuracy and completeness, ensuring proper coding of procedures and diagnoses.
  10. Insurance Coordination: Verify insurance details and assist with referrals as necessary.
  11. Record Management: Maintain patient charts, ensuring all relevant information is accurately filed and stored.
  12. Miscellaneous Duties: Order supplies, assist with correspondence for physicians, and maintain patient confidentiality.

General Requirements:

The ideal candidate will possess strong verbal and written communication skills, exceptional customer service abilities, and proficiency in Microsoft Office applications. A minimum of 1.5 years of customer service experience is required, with at least 6 months in a clinical setting.


About OU Medicine:

OU Medicine is dedicated to providing exceptional healthcare services and fostering a collaborative work environment. We value our employees and offer a comprehensive benefits package to support their well-being and professional growth.



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