Customer Experience Associate

1 week ago


Laramie, Wyoming, United States PF Management Group Full time
Job Overview

Position: Customer Experience Associate

We are seeking a dedicated Customer Experience Associate to enhance our service delivery. This role is pivotal in ensuring a remarkable experience for our members and guests, upholding our commitment to a welcoming and supportive environment.

Key Responsibilities

Customer Engagement

  • Welcome members and guests, delivering outstanding service to ensure they feel valued and at ease.
  • Handle incoming calls with professionalism, addressing a variety of inquiries effectively.
  • Facilitate member check-ins, conduct tours, and assist with new memberships while keeping members informed about amenities and events.
  • Respond promptly and professionally to member inquiries and concerns.
  • Process beverage and merchandise transactions using the point of sale system.

Member Account Management

  • Utilize the POS system for managing membership cards, address changes, and billing inquiries.

Facility Maintenance

  • Maintain a clean and organized front desk and lobby area.
  • Perform regular cleaning tasks, including mopping, trash removal, and equipment upkeep.
  • Ensure cleanliness of exercise equipment and communal areas.
Qualifications
  • Experience in customer service is preferred.
  • Basic computer skills are necessary.
  • A genuine interest in fitness and wellness.
  • Positive and energetic demeanor.
  • Dependability and punctuality are essential.
  • Exceptional interpersonal skills to foster positive interactions with members and colleagues.
  • Strong listening abilities to understand and resolve issues effectively.
  • Maintain professionalism in all communications.
  • A high school diploma or GED is required.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Frequent verbal communication in person and over the phone.
  • Occasional lifting of items up to 75 lbs.
  • Exposure to cleaning chemicals may occur.
Why Consider This Opportunity
  • Be part of a mission to improve lives by promoting a healthier community.
  • Collaborate with a team of skilled and enthusiastic professionals.


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