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Customer Experience Associate

2 months ago

Laramie, Wyoming, United States PF Management Group Full time
Job Overview

Position Summary:
We are looking for a Member Services Representative to enhance our customer experience. This role involves delivering exceptional service to our members, prospective members, and guests, ensuring a welcoming and supportive environment.

Key Responsibilities:
  • Customer Engagement:
    Welcome members and guests with outstanding service, making them feel valued and at ease.
  • Communication:
    Answer incoming calls with a friendly demeanor, assisting with various inquiries.
  • Membership Management:
    Facilitate member check-ins, provide tours, enroll new members, and keep them informed about amenities and events.
  • Issue Resolution:
    Address member questions and concerns promptly and professionally.
  • Sales Transactions:
    Process beverage or merchandise purchases using the point of sale system.
Member Account Support:

Utilize the POS system to assist with membership card issuance, address changes, and billing inquiries.

Facility Maintenance:
  • Cleanliness:
    Maintain a tidy front desk and lobby area.
  • Regular Upkeep:
    Conduct routine cleaning of the facility, including mopping spills, trash disposal, and equipment maintenance.
  • Equipment Care:
    Ensure all exercise equipment and tanning beds are regularly cleaned.
  • Restroom Maintenance:
    Keep restrooms and wet areas clean and well-stocked.
Qualifications:
  • Prior experience in customer service is preferred.
  • Basic computer skills are necessary.
  • A genuine interest in fitness and health is essential.
  • Must possess a positive and energetic attitude.
  • Punctuality and reliability are crucial.
  • Exceptional interpersonal skills to engage positively with members and colleagues.
  • Strong listening abilities to empathize and resolve issues effectively.
  • Demonstrate professionalism in all interactions.
  • A high school diploma or GED equivalent is required.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Frequent verbal communication in person and over the phone.
  • Occasional lifting of items up to 75 lbs.
  • May encounter cleaning chemicals during the course of duties.
Why Work with Us:
  • Play a vital role in promoting healthier lifestyles.
  • Collaborate with a talented and dynamic team.