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Sales Floor Manager

2 months ago

Laramie, Wyoming, United States Ross Stores Full time

Join a team that prioritizes its people

As the largest off-price retailer in the nation, we operate over 2,000 locations and have a proven history of success and expansion. Our mission is to offer customers a diverse selection of high-quality brands and trendy merchandise at exceptional prices, all while creating an enjoyable shopping experience.
By becoming part of our organization, you will benefit from:

  • Achievement. Our successful team strives for excellence while continuously learning and adapting.
  • Career advancement. We cultivate top-tier talent because our growth is linked to the development of our employees.
  • Collaboration. We work collectively to tackle challenges and identify effective solutions.
  • Commitment to Diversity, Equity & Inclusion. We honor the diverse backgrounds, identities, and ideas of our employees and customers, believing that our differences enhance our strength.

Our corporate headquarters are located in a major city, supported by multiple buying offices in key markets and distribution centers nationwide. As a Fortune 500 company, we are dedicated to fostering an inclusive workplace that offers ongoing learning and development opportunities for our teams.

PRIMARY RESPONSIBILITIES:
Oversee all facets of store operations. Direct the entire store's functioning to ensure adherence to company standards and best practices. Recruit, train, and develop a leadership team to achieve desired sales and profit outcomes while maintaining a welcoming shopping environment. Manage the operations of the stockroom, front end, and sales floor to ensure timely merchandise availability, proper goods receipt, and expense management through best practices and productivity.

KEY FUNCTIONS:
Operational Excellence:

Implement all company best practices and enhance productivity by minimizing unnecessary steps and actions.

Review store reports to assess controllable expenses and overall performance.

Address any deviations from company standards with appropriate action plans, collaborating with upper management as necessary.

Ensure proper scheduling of staff to meet business objectives.

Accept special assignments as directed by leadership.

Manage payroll administration, including daily edits, scheduling compliance, and reporting as needed.
Team Development:

Recruit, hire, train, and develop assistant managers and retail associates.

Strive to reduce turnover through effective selection, training, and motivation, utilizing retention tools such as incentive programs and recognition opportunities.

Address personnel and performance issues through coaching and disciplinary actions when necessary.

Ensure compliance with company policies and procedures.

Manage associate relations issues, consulting with upper management as needed.

Ensure adherence to all relevant regulations.
Expense Management:

Lead all expenditures to remain within budget.

Control payroll hours as the primary controllable expense, adjusting to current business trends.
Safety and Security:

Uphold company safety policies and ensure the safety of staff and customers.

Ensure all associates are familiar with emergency procedures.
Customer Engagement:

Treat all customers and associates with respect and professionalism.

Exhibit courtesy and friendliness at all times, recognizing associates through company programs.

Implement customer service and merchandise presentation programs through training and supervision.

Supervise and coach retail associates in delivering efficient and friendly service.
Store Presentation:

Lead associates in maintaining a professional appearance in line with company standards.

Represent and uphold the company brand consistently.

Ensure the store is clean, organized, and easy to navigate.

Maintain high housekeeping standards with the assistance of maintenance personnel.
Merchandise Management:

Ensure recovery, sizing, and markdowns are completed to company standards through effective delegation and follow-up.

Ensure merchandise is presented according to company guidelines.

Urgently manage merchandise processing to the sales floor within expected timeframes.
Loss Prevention:

Train associates on loss prevention programs to achieve store shortage goals.

Demonstrate integrity and honesty in all interactions, safeguarding confidential information.

Understand and comply with loss prevention awareness programs and lead annual inventory processes.

COMPETENCIES:

Manage work processes

Business acumen

Plan, align & prioritize

Build talent

Collaborate

Lead by example

Communicate effectively

Ensure accountability & execution

QUALIFICATIONS:

Minimum of five years of management experience in a retail setting.

High level of customer service required.

Proven ability to lead, manage, and motivate associates at all levels.

Strong organizational and prioritization skills.

Fluency in English is required.

Must be able to work evenings and weekends as needed.

PHYSICAL REQUIREMENTS:
Ability to use all store equipment as required.
Ability to spend a significant amount of time standing and moving around the store.
Ability to perform physical tasks such as bending, lifting, and reaching.

SUPERVISORY RESPONSIBILITIES:
Direct supervision of assistant managers and retail associates.

DISCLAIMER:
This job description summarizes the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of all duties and responsibilities. Contents are subject to change at management's discretion.