Field Service Representative

4 weeks ago


Sacramento, California, United States Veolia WTS Full time
Job Summary

We are seeking a highly organized and energetic Field Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through inbound calls from customers, policyholders, insurance agents, and auto glass shops.

Key Responsibilities:

  • Answer incoming phone calls and assess the needs of callers to resolve concerns quickly or escalate as needed.
  • Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, and alter existing scheduled appointments.
  • Respond to emails regarding existing appointments and schedules in a professional manner, escalating complex issues to senior team members or colleagues as needed.
  • Create work orders for commercial, rental, and auction accounts.

Requirements:

  • High School Diploma or GED; or 1 to 3 years' experience in contact center or retail services industry, preferred.
  • Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes, and procedures.
  • Ability to operate a computer with the Microsoft Office suite and other standard office equipment.

What We Offer:

  • Competitive weekly base pay starting at $16.50/hour.
  • A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, and paid time off programs.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources needed to be successful.


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