Field Service Representative
4 weeks ago
We are seeking a highly organized and energetic Field Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through inbound calls from customers, policyholders, insurance agents, and auto glass shops.
Key Responsibilities:
- Answer incoming phone calls and assess the needs of callers to resolve concerns quickly or escalate as needed.
- Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, and alter existing scheduled appointments.
- Respond to emails regarding existing appointments and schedules in a professional manner, escalating complex issues to senior team members or colleagues as needed.
- Create work orders for commercial, rental, and auction accounts.
Requirements:
- High School Diploma or GED; or 1 to 3 years' experience in contact center or retail services industry, preferred.
- Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes, and procedures.
- Ability to operate a computer with the Microsoft Office suite and other standard office equipment.
What We Offer:
- Competitive weekly base pay starting at $16.50/hour.
- A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, and paid time off programs.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources needed to be successful.
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