Field Service Engineer, Ultrasound Specialist
2 hours ago
Job Summary:
Boston Imaging is seeking a highly skilled Field Service Engineer, Ultrasound Specialist to join our team. As a key member of our technical support team, you will be responsible for providing escalated onsite support for our premium ultrasound imaging products within tier one hospital networks.
Key Responsibilities:
- Represent Samsung as the subject matter expert in Ultrasound and serve as the go-to resource for difficult service issues.
- Develop strong relationships with end-users and participate in the sale of both new systems and service contracts.
- Provide direction and assistance to generalist field service engineers, either contracted or direct/dealer employees.
- Support other modalities such as Digital Radiography as required.
Requirements:
- Technical degree in electrical or software engineering, or other related discipline, or equivalent experience.
- 10+ years in field service, preferably in the ultrasound environment.
- Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex technical issues.
- Ability to work professionally with all levels of hospital organization staff.
- Excellent organizational, time management, written, and verbal communication skills.
- Ability to complete multiple tasks with minimal direction.
- Ability to travel 75% of the time.
About Boston Imaging:
Boston Imaging, a subsidiary of Samsung Electronics, develops, manufactures, and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, Boston Imaging is a rapidly growing presence in the medical imaging field and is committed to delivering fast, easy, and accurate imaging solutions to healthcare providers.
Benefits:
- 6 different Blue Cross/Blue Shield medical plans to meet your needs.
- Dental coverage through Delta Dental.
- Vision coverage by VSP.
- Company-paid short-term and long-term disability coverage.
- $1 for $1 401(k) match up to 5% managed by Fidelity.
- Other benefit options such as company-paid employee life insurance, a wellness program, tuition reimbursement, and many more.
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