Clinical DME Supervisor

3 weeks ago

Sacramento, California, United States DJO Global Full time

Job Title: Field Service Team Lead

Reports To: Regional Service Manager

Location: Northern CA

Business Unit: Field Services

Role Summary: As a key member of the Field Services Leadership Team, you will play an integral part in helping DJO Global drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

We are seeking a strong leader with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Team Lead in the Northern California area. Ideal candidates will be located in the San Francisco Bay Area. This position directly manages a growing team of Field Service Representatives across Mountain View, Palo Alto, Los Gatos, East Bay, and greater Sacramento, with anticipated growth into Nevada, Utah, and Colorado.

Key Responsibilities:

  • Responsible for effectively managing the activities of direct reports and ensuring the organization's metrics continue to improve through individual development.
  • Provides training to new FSRs on company policies, processes, and procedures, business channels, and proper functional brace measuring and fitting.
  • Studies, analyzes, and reports on trends, and recommends opportunities to drive functional performance to deliver continuous improvement to financial, quality, and compliant outcomes.
  • Serves as the primary source of account coverage for qualifying absences, leaves, and vacations under the Field Services FSR Coverage Policy.
  • Works in collaboration with FSRs and local Sales Representatives to identify opportunities to introduce new profitable company products to accounts in a compliant/legal manner as well as creating project plans and managing new account launches.
  • Adheres to all DJO Global Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies, and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications:

  • A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
  • Minimum of 5 years of operational experience in the orthopedic industry required.
  • Previous experience effectively managing people strongly preferred.
  • Experience effectively leading remote teams and/or teams spanning multiple locations strongly preferred.
  • Bachelor's Degree in a related field required.
  • Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
  • Must possess a valid Driver's License and current automobile insurance.
  • May be required to fit patients in-home, and therefore candidates should be aware of and comfortable with this requirement.

Desired Qualifications:

  • Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.

Work Environment | Physical Demands:

  • Travel Requirements: Requires travel up to 75% of the time.
  • Typical work-related travel assignments range 1-5 days, and as such overnight, out-of-town stays may be required.
  • Considerable time spent traveling in car as dictated by territory. May require air travel.
  • This job involves potential exposure to airborne and bloodborne pathogens.
  • Physical Demands: Must frequently lift and/or move up to 20 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About DJO Global:

DJO Global is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the Company's extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond.

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