Field Service Technician

1 week ago

Sacramento, California, United States EK Recruiting LLC Full time
Job Summary

The Field Service Engineer position is a critical role that requires a highly skilled and experienced individual to provide technical support for clients' customers remotely or on-site. The successful candidate will be responsible for proactive and reactive onsite management, resolution of customer equipment issues, and provision of feedback on ideas, systemic problems, and user interface issues.

Key Responsibilities
  • Provide repair and maintenance to clients' systems located at customer sites.
  • Answer customer calls, communicate with customer sites, and provide remote support when necessary.
  • Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts.
  • Proactively review customer issues and trends based on historical data to ensure uptime of the machine is maximized and customer concerns with product performance and safety are quickly communicated to the client and resolved.
  • Assist in the development of service documentation in conjunction with the in-house based team.
  • Assist in the identification and development of Field Service tools and test equipment.
  • Assist in the training of further Support staff.
  • Self-monitor and regulate one's own schedule.
  • Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital healthcare system, etc.).
Requirements
  • Bachelor's degree in engineering or equivalent in work experience.
  • At least 3 years of field support engineering or manufacturing experience with high technology electrical/electronic products.
  • At least 3 years of work experience with Medical Device manufacturer involving lasers and optics.
  • Hands-on experience with electronic test equipment.
  • Strong software skills (MS Office).
  • Excellent communication, organizational, problem-solving, and customer relations skills.
  • Ability to read and interpret documents such as Engineering drawings, specifications, and procedures.
  • The ability to travel domestically and internationally and work occasional weekends.
Preferred Qualifications
  • At least 3 years of experience working with Medical Device manufacturer involving lasers and optics.
Work Environment

The Field Service Engineer will work out of their home office and will be required to travel frequently to repair and maintain systems at customer sites. The work environment will involve working near and around moving mechanical parts and exposure to laser radiation and vibration. The noise level in the work environment is usually moderate.

Benefits
  • Annual bonus opportunity.
  • Company-matched 401(k) plan with eligibility day one and immediate vesting.
  • Employee Stock Purchase Plan (ESPP) and other company equity programs.
  • Employer-sponsored comprehensive health plans, medical/dental/vision.
  • Employer-paid disability insurance.
  • Voluntary life insurance.
  • Generous company holiday schedule.
  • Paid time off program.
  • Company-wide paid shutdown during the holidays.

Remote Work: No

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