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Front Desk Supervisor

1 month ago

Phoenix, Arizona, United States DoubleTree Suites Phoenix Airport Full time
Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at DoubleTree Suites Phoenix Airport. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front office operations, and leading a team of front desk staff.

Key Responsibilities:

  • Manage front office operations, including check-in, check-out, and guest services
  • Lead a team of front desk staff, providing guidance, training, and coaching to ensure excellent customer service
  • Ensure smooth and efficient operation of the front desk, including handling guest requests and resolving issues
  • Monitor and maintain accurate records, including guest accounts and front office operations
  • Collaborate with other departments to ensure seamless guest experience

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of hotel experience, with at least 6 months of supervisory experience
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of hotel operations and front office procedures

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].