Hotel Front Desk Agent
2 weeks ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Fairfield Inn & Suites Phoenix Midtown. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and enjoyable stay.
Key Responsibilities:- Welcome and register guests, providing keys and room numbers, and recording credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Perform regular bookkeeping duties, ensuring hotel guest information is current and correct
- Field customer complaints when necessary and connect with the housekeeping department to ensure guest accommodations are ready
- Working knowledge of Microsoft Office and reservation management systems
- Experience answering telephone calls and troubleshooting stressful situations
- High school diploma, GED, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
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Night Auditor Front Desk Agent
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Phoenix, Arizona, United States Sunridge Hotel Group Full time{"title": "Night Auditor Front Desk Agent", "description": "Job SummaryWe are seeking a Night Auditor Front Desk Agent to join our team at Sunridge Hotel Group. As a Night Auditor Front Desk Agent, you will be responsible for providing exceptional guest service, handling night audit duties, and maintaining the highest level of professionalism.Key...
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Hotel Front Desk Representative
2 weeks ago
Phoenix, Arizona, United States Fairfield Inn & Suites Phoenix Midtown Full timeHotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Fairfield Inn & Suites Phoenix Midtown. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key...
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Hotel Front Desk Representative
2 weeks ago
Phoenix, Arizona, United States Fairfield Inn & Suites Phoenix Midtown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Receptionist to join our team at Fairfield Inn & Suites Phoenix Midtown. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.Key ResponsibilitiesWelcome and register...
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Front Desk Representative
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Phoenix, Arizona, United States DoubleTree Suites Phoenix Airport Full timeJob DescriptionDoubleTree Suites Phoenix Airport is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front office operations, and leading a team of front desk agents.Key Responsibilities:Manage front office operations,...
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Phoenix, Arizona, United States Omni Hotels Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts.Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, handling guest inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Process guest check-ins and...
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Phoenix, Arizona, United States Real Hospitiality Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Real Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of professionalism in all interactions.Key...
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Front Desk Representative
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Phoenix, Arizona, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of professionalism in a fast-paced environment.Key Responsibilities:Register guests, handle room assignments, and ensure accurate billing.Provide...