Hotel Front Desk Agent

2 weeks ago


Phoenix, Arizona, United States Fairfield Inn & Suites Phoenix Midtown Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Fairfield Inn & Suites Phoenix Midtown. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Welcome and register guests, providing keys and room numbers, and recording credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform regular bookkeeping duties, ensuring hotel guest information is current and correct
  • Field customer complaints when necessary and connect with the housekeeping department to ensure guest accommodations are ready
Requirements:
  • Working knowledge of Microsoft Office and reservation management systems
  • Experience answering telephone calls and troubleshooting stressful situations
  • High school diploma, GED, or equivalent
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred


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