Front Desk Representative

1 month ago


Phoenix, Arizona, United States Real Hospitiality Group Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Real Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of professionalism in all interactions.

Key Responsibilities:
  • Guest Check-in/Check-out: Greet and register guests, assign rooms, and ensure a smooth check-in and check-out process.
  • Room Assignments: Verify room availability and assign rooms to guests, ensuring that all rooms meet the hotel's quality standards.
  • Guest Communication: Respond to guest inquiries, resolve issues, and provide information about hotel services and amenities.
  • Front Desk Operations: Manage the front desk, handle guest complaints, and maintain a clean and organized workspace.
  • Team Collaboration: Work closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest service.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Previous front desk experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Work Environment:

This is a full-time position, working a variety of shifts, including days, evenings, weekends, and holidays. The work environment is fast-paced and dynamic, with a focus on providing exceptional guest service.

Language Skills:

Must have developed language skills to the point of being able to read, write, and speak English fluently.

Math Skills:

Requires mathematical development sufficient to be able to compute basic arithmetic operations, including addition, subtraction, multiplication, and division.

Physical Demands:

This position requires the ability to stand for long periods, lift up to 10 pounds, and move around the hotel with ease.

Environmental Conditions:

This position is considered an inside job, with minimal exposure to weather conditions.



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