Hotel Front Office Team Lead

6 hours ago


Phoenix, Arizona, United States Crestview Management, LLC Full time
Hotel Front Office Supervisor Job Description

The Hotel Front Office Supervisor is a key member of our team at Crestview Management, LLC. This role is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service.

Key Responsibilities:
  • Supervise front desk staff and ensure they provide excellent customer service.
  • Train new front desk staff and provide ongoing training to existing staff.
  • Manage guest check-in and check-out processes.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Ensure all front desk procedures are followed and that all guest information is kept confidential.
  • Coordinate with other hotel departments to ensure guest needs are met.
  • Assist with room reservations and cancellations.
  • Prepare daily reports and communicate with hotel management.
  • Maintain a clean and organized front desk area.

Requirements:
  • High school diploma or equivalent.
  • Previous experience in a hotel front desk or customer service role.
  • Strong leadership and communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Excellent problem-solving skills.
  • Proficient in Microsoft Office and hotel management software.
  • Flexible schedule, including weekends and holidays.

What We Offer:
We offer a competitive wage, Health and Dental Insurance, company-paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.

We are an equal opportunity employer.

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