Front Desk Representative

2 days ago


Phoenix, Arizona, United States Real Hospitiality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Real Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of professionalism in all interactions.

Key Responsibilities
  • Register and assign rooms to guests, ensuring accurate and efficient processing of arrivals and departures.
  • Verify guest credit and establish payment methods, maintaining a high level of security and confidentiality.
  • Manage room availability and guest accounts using our property management system, ensuring accuracy and attention to detail.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling security.
  • Provide exceptional guest service, responding to inquiries, resolving issues, and exceeding guest expectations.
  • Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
  • Stay up-to-date on hotel services, amenities, and promotions, providing guests with accurate information and recommendations.
  • Maintain a clean and organized workspace, adhering to hotel standards and protocols.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in a front desk or customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
What We Offer

As a Front Desk Agent with Real Hospitality Group, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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