IDD Care Management Director

2 weeks ago

Asheville, North Carolina, United States RHA Health Services Full time
About the Role:

We are seeking a highly skilled and dedicated IDD Care Management Supervisor to join our team at RHA Health Services. As a key member of our organization, you will play a vital role in ensuring the delivery of high-quality care management services to individuals with intellectual and developmental disabilities, mental health, and/or substance use needs.

Job Summary:

The IDD Care Management Supervisor will be responsible for managing and directing the operations of Care Management services, ensuring sustained high-quality care and services to individuals with mental health, substance use, and/or developmental disabilities. This role will lead and direct the administrative, clinical, financial, and employee relation functions, implementing and ensuring compliance with company, state, and federal policies.

Key Responsibilities:
  • Leads and supervises a regional team of care managers and care manager extenders, promoting a positive and professional work environment
  • Collaborates cross-functionally with other RHA departments to ensure the success of Care Management implementation
  • Develops and implements workflows, policies, and procedures that promote whole-person care
  • Provides leadership to employees, promoting harmony among coworkers and clearly stating organization objectives and strategies
  • Directly supervises care manager employees, maintaining a positive and professional image in the work setting and community
  • Ensures timely recruitment to fill vacancies and ensures continuity of services
  • Manages staff training and development, ensuring policy and training development and implementation
  • Ensures timely completion of performance evaluations
  • Demonstrates a passion for leading positive change, continuously improving and defining innovative care management interventions
  • Stays up-to-date with current best practices and keeps the team informed about best practice innovations
  • Maintains a person-centered philosophy, focusing on an individual's strengths, needs, and preferences that promote health, wellness, and safety
  • Implements the strategic use of data to support the effective delivery of Care Management services
  • Utilizes metrics and reports to ensure work is allocated timely and appropriately and meets regulatory compliance requirements, individual needs, and performance standards
  • Ensures the care management program, metrics, and performance are consistently meeting established targets
  • Engages in clinical quality initiatives and manages measures associated with key performance indicators
  • Maintains a safe and healthy environment, ensuring implementation of all organization health and safety policies and procedures
  • Works with the Executive Director to execute, monitor, and analyze program budgets, ensuring operations are in accordance with the approved budget and productivity targets are met
  • Establishes and maintains frequent and regular communication with employees, colleagues, payors, and peer network
  • Fosters open communication, feedback, and helps keep the team focused and progressing toward organization goals
  • Notifies the Executive Director immediately of events that could significantly impact the company
  • Establishes and maintains strong external relationships, to include providers, payors, and community resources
  • Creates and manages an ethical culture, emphasizing confidentiality and no retaliation policies
  • Participates in the confidential and immediate investigation into allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, and violations of ethics and compliance practices
  • Ensures protections of individuals served during investigations
  • Ensures all external reporting requirements are followed
  • Ensures adequate follow-through on recommendations from investigation reports
Supervisory Responsibilities:
  • Direct supervisory responsibility for up to eight care manager staff and up to two extenders per each care manager staff
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems
  • Covers for care manager duties during vacation, sick leave, or staff turnovers
  • Reviews all tailored care management care plans and Individual Support Plans (ISPs) and provides guidance to care managers and care manager extenders on how to meet an individual's needs
Requirements:
  • A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, including Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Addiction Specialist (LCAS), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Psychological Associate (LPA), or a Registered Nurse (RN) license issued by the North Carolina Board of Nursing
  • Three years of experience providing care management, case management, or care coordination to the population being served
  • Strong leadership and supervisory skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, colleagues, and external partners
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to maintain confidentiality and handle sensitive information with discretion

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