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IT Support Specialist
2 months ago
Position: IT Support Specialist
Experience Required: 2+ Years
About RTM Engineering Consultants, LLC:
RTM Engineering Consultants is a multidisciplinary engineering firm specializing in MEP, Civil, and Structural engineering. We go beyond traditional consulting by forming deep partnerships with our clients, aligning with their objectives and processes. Our integrated approach combines national resources with local relationships, ensuring exceptional value for our clients.
At RTM, we are committed to the growth and well-being of our employees. Our professional development initiatives include hands-on mentoring, advancement opportunities, and access to RTM University. We foster a collaborative team culture through team-building activities and uphold values of giving, diversity, and equality.
Our Commitment to Employees:
We recognize that our employees are our greatest asset. We strive to create experiences that support your professional journey, whether you are at the start of your career or are a seasoned professional. Our CORE values—Collaborative Communication, Overall Unity, Respect and Trust, and Excellence in Engineering—guide our efforts to build a cohesive team dedicated to achieving professional excellence.
Benefits of Joining RTM:
- Responsible Time Off (RTO) & Paid Holidays
- Flexible Work Schedule
- 401K with Matching Contributions
- Comprehensive Health, Dental, Vision, & Life Insurance
- Hands-on Mentoring & Learning Opportunities
- Career Advancement Pathways
- Integrated Multi-disciplinary Collaboration
Role Responsibilities:
- Provide on-site and remote technical assistance to ensure productivity and data security.
- Identify and resolve hardware and software issues effectively.
- Act as a liaison between various offices regarding IT concerns.
- Create and maintain comprehensive IT documentation.
- Assist staff with the setup, configuration, and ongoing usability of desktop systems and software.
- Install software updates and patches on desktops, laptops, and servers.
- Troubleshoot and resolve hardware issues, replacing components as necessary.
- Manage and maintain Microsoft Office products and assist with telecommunication systems.
- Collaborate with vendor support to address technical problems.
- Update user account information and assist with password resets.
- Provide technical support and guidance to users.
- Evaluate system needs and recommend upgrades for longevity.
- Coordinate with procurement for hardware and software purchases.
- Ensure connectivity and compatibility between different systems.
- Communicate technical information clearly to non-technical staff.
- Engage with team members to enhance processes and reduce costs.
- Perform additional duties as assigned, adhering to established policies and procedures.
Minimum Qualifications:
- High School Diploma required; a 2-year degree is preferred.
- Ability to manage multiple tasks and prioritize effectively.
- Strong customer service skills and attention to detail.
- Proficient computer skills.
Preferred Attributes:
- Team-oriented, professional, self-motivated individual with a positive attitude.
Equal Employment Opportunity:
RTM Engineering Consultants is committed to equal employment opportunities for all employees, ensuring advancement based on individual qualifications without discrimination.
