HCM Support Specialist
2 weeks ago
Company Overview
iSolved is a rapidly expanding provider of Payroll, Human Resources, and Benefits administration outsourcing services. We are committed to enhancing our team with dedicated professionals.
This is a full-time role that includes comprehensive health benefits, a 401(k) plan with matching contributions, a flexible paid time off policy, and a vibrant, casual workplace culture.
Our office environment is top-notch, featuring an onsite café and deli, comfortable communal areas, and a fully equipped fitness center.
Position Summary
As an HCM Support Specialist, you will be responsible for delivering exceptional service to our clients utilizing our Human Capital Management solutions. Your key responsibilities will include:
- Providing high-quality support for clients using our HCM platform.
- Entering data from various sources into our cloud-based system.
- Addressing and resolving client inquiries and payroll-related issues promptly and professionally.
- Ensuring accurate and timely payroll processing for clients.
- Maintaining a high level of client satisfaction through outstanding customer service.
- Demonstrating the ability to manage quality and precision in a dynamic, multi-tasking environment with strict deadlines.
- Investigating and resolving customer service or processing challenges as necessary.
- Facilitating effective communication with management regarding any departmental, employee, or client concerns.
- Providing training to clients as required.
Qualifications
To be considered for this role, candidates should meet the following criteria:
- A high school diploma is required.
- 1-3 years of experience in customer service, preferably in a related field.
- Familiarity with payroll, benefits, or HR concepts is advantageous.
- Ability to follow established guidelines and instructions to perform job functions.
- Proficiency in commonly used software applications (e.g., Word, Excel, Adobe) and a quick adaptability to new software.
- A collaborative team player is essential.
- Experience in a Payroll Service Bureau or similar environment is preferred.
Our Commitment to You:
At iSolved, we offer an engaging work atmosphere that is driven by technology and focused on people. Full-time positions come with a competitive salary, a 401(k) savings plan, and a comprehensive benefits package that includes medical, dental, vision, and disability coverage.
Join us as we strive to achieve our objectives and excel in our industry.
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