Assistant Branch Manager

2 weeks ago


Taylors, South Carolina, United States Sunset Finance Full time
Job Description


JOB SUMMARY

The main responsibility of an Assistant Branch Manager is to drive outcomes in all outreach and collection initiatives. This primarily involves encouraging customers to engage with the office, either through visits or phone calls. The Assistant Branch Manager is capable of executing all duties typically assigned to a Branch Manager and overseeing staff in the absence of the Manager.


DUTIES & ESSENTIAL JOB FUNCTIONS

The role of the Assistant Branch Manager is designed as a preparatory step for management. The organization considers all Assistant Branch Managers as potential candidates for Branch Manager positions. Those who demonstrate exceptional performance in their current roles and possess a comprehensive understanding of Customer Service Representative and Manager responsibilities will be prioritized for advancement.

Generally, the Assistant Branch Manager's responsibilities include completing a significant portion of the overdue telephone outreach as directed by the Manager. This position requires a high degree of initiative, as much of the work is performed independently. Candidates must hold a valid driver's license and have access to a reliable vehicle with appropriate insurance coverage.


ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

  1. Conducts telephone collection calls to overdue customers and provides updates on each case to the Branch Manager.
  2. Modifies payment plans for customers experiencing temporary financial difficulties.
  3. Prepares written assessments and appraisals of collateral at customer locations, including detailed comments on the condition of the items. Recommends loan amounts and terms to the Branch Manager based on these evaluations.
  4. Assists with answering phone inquiries, processing customer payments, entering new and refinanced loans into the system, handling loan applications, and preparing correspondence related to refinancing and delinquency.
  5. Collaborates with the Manager to organize, plan, and assign field visit tasks to assistants. Reviews and documents all field activities completed by the Assistant Manager.
  6. Facilitates training and development sessions as instructed by the Manager and District Supervisor.
  7. Compiles weekly and monthly performance reports.
  8. Keeps a daily record of delinquency statistics generated by the system.
  9. Provides credit history information to creditors upon request.
  10. Assists in upholding standards across all areas of delinquency, loan volume, and growth objectives, in alignment with company benchmarks.
  11. It is the responsibility of branch personnel to consistently meet company production goals, which may necessitate working late hours and Saturdays as directed by the District Supervisor.

QUALIFICATIONS

Prior experience in collections or the financial sector is advantageous. The Assistant Branch Manager should possess strong computer skills and a willingness to travel or relocate as necessary. This role requires readiness to assume the next available Manager position in any location where an opening occurs.

REQUIRED

A high school diploma or equivalent is mandatory.


PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, with no special demands required.



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