Healthcare Reception Specialist for Partial Hospitalization
2 weeks ago
Overview
Catholic Health Initiatives is dedicated to providing exceptional healthcare services to our community. Our facilities encompass a comprehensive range of services, including a full-service hospital, cancer center, rehabilitation center, and specialty spine hospital. We have a long-standing commitment to delivering high-quality care to all individuals we serve.
Immediate Opening: Healthcare Reception Specialist for Partial Hospitalization
To support your work-life balance, we offer a variety of benefits:
- Health, Dental, and Vision Insurance
- Direct Primary Plan (No copay, no deductible, and 24/7 access to providers)
- Premium Access to our Family Care Program for childcare, pet care, and adult dependent care
- Voluntary Protection: Group Accident, Critical Illness, and Identity Theft coverage
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career advancement
- Matching 401(k) and 457(b) Retirement Plans
- Adoption Assistance
- Wellness Programs
- Flexible Spending Accounts
Catholic Health Initiatives, formed through the collaboration of Catholic Health Initiatives and Dignity Health, operates over 150 clinics, providing quality care across various regions. Our extensive network offers a wide array of Primary and Specialty Care Services tailored to meet the unique needs of our patients.
Responsibilities
Key Duties:
Customer Service:
- Welcome and direct clients and visitors courteously and promptly, ensuring a positive experience.
- Notify healthcare providers of client arrivals and monitor waiting times to ensure timely service.
- Maintain a professional demeanor while communicating with clients, visitors, and staff, considering their diverse needs.
- Efficiently triage phone calls and prioritize caller needs, especially in crisis situations.
- Demonstrate respectful and sensitive customer service to individuals seeking assistance.
- Utilize knowledge of healthcare services to facilitate appropriate referrals.
- Uphold strict confidentiality of all client information.
Scheduling and Registrations:
Manage the scheduling, cancellation, and rescheduling of appointments for healthcare providers. Collaborate with providers to maintain accurate schedules and provide administrative support as needed.
Qualifications
Experience: Previous experience in a healthcare setting is preferred.
Education: High school diploma or equivalent, with specialized training in typing, transcription, medical terminology, and record keeping preferred. Equivalent education or experience will be considered.
Knowledge, Skills, and Abilities: Strong personal initiative, organizational skills, problem-solving abilities, and customer service skills are essential. Ability to multitask in a high-volume environment is required.
Pay Range: $20.33/hour
We are an equal opportunity/affirmative action employer.
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