Patient Experience Coordinator

4 days ago


Spartanburg, South Carolina, United States Oak Street Health Full time

About the Role

Oak Street Health is seeking a highly skilled and friendly Patient Experience Coordinator to join our team. As the face of our clinic, this individual will be responsible for creating a welcoming environment for patients and guests, ensuring a seamless experience from arrival to departure.

Key Responsibilities

  • Welcoming patients and guests, conducting visit check-in, and assisting with required forms
  • Collecting co-pays and updating patient information in our electronic medical record platform
  • Scheduling and rescheduling appointments within our electronic medical records platform
  • Managing phone lines, taking messages, and conducting outbound calls as instructed
  • Managing faxes in our electronic fax platform and maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis

Requirements

  • Strong computer skills and basic knowledge of Google Suite
  • Professional phone etiquette and fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization

Preferred Qualifications

  • Experience in a customer service setting
  • Some college education

What We're Looking For

We're seeking a flexible and positive individual with a welcoming and nurturing attitude toward our patient population of older adults. If you embody the values of Oak Street Health and are passionate about delivering exceptional patient experiences, we encourage you to apply.



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