Patient Experience Coordinator

2 months ago


Spartanburg, South Carolina, United States Oak Street Health Full time

Key Responsibilities

The Patient Experience Coordinator position at Oak Street Health focuses on creating a welcoming environment and ensuring a positive experience for patients. This role serves as the front face of the clinic, essential for maintaining operational efficiency. Responsibilities include administrative tasks supporting the patient experience, contributing to a great workplace culture, and delivering exceptional assistance to patients and guests daily.

Main Responsibilities

  • Welcoming patients and guests
  • Handling visit check-ins and assisting with necessary forms
  • Managing co-pays
  • Updating patient information in the electronic medical record system
  • Scheduling and rescheduling appointments within the system
  • Handling phone communications and managing faxes
  • Ensuring cleanliness in designated areas
  • Occasionally supporting other centers in the region
  • Other assigned tasks

Qualifications

Required:

  • Strong computer skills and familiarity with Google Suite
  • Professional phone etiquette
  • Fluency in languages relevant to the communities served, such as Spanish, Polish, or Russian
  • US work authorization

Preferred:

  • Prior experience in customer service
  • Some college education

Additional Skills

  • Positive and adaptable mindset
  • Compassionate approach, particularly towards older adults
  • Strong integrity
  • Alignment with Oak Street's values


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