Bilingual Collections Associate

2 days ago


Needham, Massachusetts, United States First Help Financial Full time
Job Title: Bilingual Collections Associate

We are seeking a highly motivated and detail-oriented Bilingual Collections Associate to join our team at First Help Financial. As a key member of our Collections Department, you will be responsible for communicating with our borrowers, resolving collection issues, and providing exceptional customer service.

Key Responsibilities:
  • Provide customer service and resolve collection issues in a fast-paced call center environment
  • Responsible for opening client complaints and escalating issues to management as needed
  • Deescalate customer disputes and resolve discrepancies related to outstanding due balances
  • Meet defined department goals and activity metrics
  • Prepare and provide written account information to customers as requested
  • Answer inbound phone calls and handle transfer of ownership
Requirements:
  • Fluent in Portuguese
  • High school diploma or GED equivalent required
  • Minimum of 6 months of Collections experience or 1 year of related customer service experience
  • Detail-conscious and task-oriented mindset
  • Commitment to excellent customer service to our customers and dealer partners
What We Offer:
  • Competitive hourly rate of $17.90
  • Monthly bonus structure
  • Opportunity for career growth and development through our Career Development Rotation program
  • Comprehensive benefits package, including medical, dental, vision, and paid time off
About First Help Financial:

First Help Financial is a fast-growing and culturally diverse company that provides auto loans to the underserved. We are committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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