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Title and Registration Associate

2 months ago

Needham, Massachusetts, United States First Help Financial Full time
Job Summary

We are seeking a highly motivated and detail-oriented Title and Registration Associate to join our team at First Help Financial. As a key member of our Servicing Operations team, you will be responsible for managing and maintaining records of all car titles, including requesting duplicates and processing title transfers.

Key Responsibilities:

  • Manage and maintain records of all car titles, including requesting duplicates and processing title transfers.
  • Record collateral information in the company database.
  • Investigate the status of titles to ensure compliance with agreement terms.
  • Collaborate with Outside Sales, Customer Service, Total Loss, and Loss Mitigation teams.
  • Prepare legal files as requested.
  • Assist clients with vehicle registration processes.
  • Collect necessary documentation from dealerships and DMVs.
  • Communicate with DMVs regarding registration requests.
  • Provide support to management, vendors, and staff as needed.
  • Investigate issues throughout the title life.

Requirements:

  • 1 year experience in an administrative role.
  • High school diploma/GED equivalent.
  • Must have fluency in Spanish and/or Portuguese.
  • Excellent communication skills.
  • Ability to multitask, and be self-reliant.
  • Capacity to conduct research beyond the immediate scope.
  • Proficient knowledge of Excel, Teams, and Outlook.

About Us:

First Help Financial is a fast-growing and culturally diverse company that provides auto loans to the underserved. We are committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We offer a comprehensive benefits package, including competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, social activities, and a robust employee recognition and talent development program.